Frequently Asked Questions
Support Email
Support Phone
+1-804-215-3963
Check most frequently asked questions here, if you still need help then please contact us at customerservice@newskeepsake.com.
Featured FAQs
Typically if it is a custom made product like an award or article, we will email you a digital proof to ensure we have it right. We can not manufacture your custom made product until you approve the proof, which may cause delays. Once we receive your OK on the proof, we typically ship within 5 days.
If you've already placed an order, we will send a proof (unless otherwise noted) to the email with which you placed your order. We will not move your order into production until we receive your approval. If a full business day has passed and you still haven't received your proof, please check your SPAM or junk folders. If you still don't see one, please email us at customerservice@newskeepsake.com or chat with us (bottom right-hand corner). If you have not placed an order yet, please select Digital Proof when ordering or make a note in Special Instructions that you would like to receive one.
No, however, there should be a link nearby directing you to the publication's subscribe page. If you do not see one, please notify us in the chat below and we will assist you.
Please provide an order number and we will assist. For example: NK####. If you don't know your order number, please provide the email you used to place the order.
Ordering
Typically if it is a custom made product like an award or article, we will email you a digital proof to ensure we have it right. We can not manufacture your custom made product until you approve the proof, which may cause delays. Once we receive your OK on the proof, we typically ship within 5 days.
If you need your product more quickly than our standard turnaround time (5-7 business days), we provide an expedited service for a fee. Shipping turnaround times are selected by the customer and the cost determined by the shipping service. Our expedited fee does not include expedited shipping.
If you've already placed an order, we will send a proof (unless otherwise noted) to the email with which you placed your order. We will not move your order into production until we receive your approval. If a full business day has passed and you still haven't received your proof, please check your SPAM or junk folders. If you still don't see one, please email us at customerservice@newskeepsake.com or chat with us (bottom right-hand corner). If you have not placed an order yet, please select Digital Proof when ordering or make a note in Special Instructions that you would like to receive one.
Yes. Some publications only sell the top winner, while others allow all tiers of winners to order. It is the decision of each publication. If you won an award but do not see it listed or you won in previous years, reach out to your publication.
Typically, awards are standardized for consistency. If you require something special, as your publication's partner, we can reach out to them for special requests. Ultimately, since it is their published content, they get the final word.
As long as you are the winner we can make spelling corrections, or add titles or surnames. We will email you a digital proof before custom making your product. We can not make the product until we get your approval. So please make sure it is exactly how you want it, we can not make changes once approved without incurring additional cost.
Yes. We can only make the awards for winning recipients as determined by the publication.
No.This is copyrighted material and we only reproduce content as it is published.
Partnerships
Wonderful! We would love to chat with you about a possible partnership. Please click here and provide the requested information and someone will get back to you as soon as possible.
Product
A durable, glass-free way of displaying your published content, awards and photos. Your image is printed with archival inks, mounted to a 3/8” (sometimes 1/4”) thick fiber wood board, laminated with moisture resistant, UV protecting surface.
We bevel the edge of the board and apply a black, white, silver or gold edge foil for a “framed” appearance.
It comes with a metal hanger to display your achievements.
We don't have a product exactly like that. We do have a Rosewood and metal plaque that is of a higher quality. Or our more modern Hardi-Plaque or Acrylic plaque.
Publication / Subscriptions
No, however, there should be a link nearby directing you to the publication's subscribe page. If you do not see one, please notify us in the chat below and we will assist you.
We are partners with the publications around the United States. They are in the business of reporting current events. We manufacture licensed and copyrighted products for them.
We do not have this information. Please contact your local newspaper or magazine for all the details and deadlines.
Please contact your local newspaper or magazine for publication information.
Unfortunately, there are third party companies that basically steal the publications content and sell it to unsuspecting customers as if they represent the publication. We are in a partnership with your publication to provide legal, copyrighted reproductions and keepsakes of their content. If you get unwanted emails from pirate companies disregard or report it to your publication.
Shipping
Please provide an order number and we will assist. For example: NK####. If you don't know your order number, please provide the email you used to place the order.
Standard production turnaround time is 5 days, this does not included shipping. If you need your product quicker we can provide an expedited service for a fee. Shipping turnaround times are selected by the customer and the cost determined by the shipping service.
We are a manufacturing company which produces custom made products in the order they come in. To move your product production to the front of the line, it adds time and additional expense to rearrange our process and schedule. We have no control over shipping costs. Production of your order, and shipping are independent of each other in regard to rush service. For fastest delivery, choose rush production and expedited shipping. You decide how fast you want to get it delivered which does not affect our production process.
We inspect all our products to ensure they are of the highest quality. If your product was damaged during shipping please take a picture of the box and product and email it to customerservice@newskeepsake.com so we can get credit from the shipper and remake your product.