Frequently Asked Questions
Where can I buy a copy of your magazine?
NewsKeepsake produces high-quality awards and article plaques for over fifty publications nationwide. We do not handle magazine subscriptions or distributions. For these services, please visit the contact page of the publication you’re looking to reach.
Can you frame this one-of-a-kind print?
We do not offer traditional framing. However, we can display your print on one of our four ready-to-hang plaque styles: hardi-plaque, acrylic standoff, crystal glass, and rosewood.
I don’t see the applicable year of my award. Can I still order it?
Sometimes. Please let us know which year you received your award. The availability of older award merchandise varies between publications, but we will do our best to assist you.
Can you use last year’s design for this year’s award?
No, unfortunately, we cannot switch award designs between years.
Can I combine multiple years?
Usually, no. Each publication tends to offer different award designs each year. However, if you are ever unsure, feel free to ask.
Can I get a digital file of my award for my website and/or email signature?
Some magazines do offer digital badges that you can include on your website and in your email signature.
If the award you’re looking for doesn’t have a digital badge option, we unfortunately are not able to send you any digital content.
Can you update my shipping address?
As long as we haven't shipped the order, yes! Shipping rates are made at the time of purchase. If the new address and shipping option are more expensive, we reserve the right to ask for the price difference.
What is my order status?
If you’re ever unsure about the status of your order, please contact our customer service team.
Note that it can take a few business days to acquire the content or artwork needed to print your order. Once we have the content, we will send you a digital proof to review and approve. Following this, we will begin the production process, which takes about 5-7 business days.
When can I expect my order?
If you need your order by a specific date, the sooner you let us know, the better. We can always offer rush production at a fee based on your requested turnaround time. We also provide expedited shipping options.
My order arrived damaged. What do I do?
Contact our customer service team immediately! Please take pictures of the package it arrived in as well as the damage itself. This will help us when we file a damaged parcel claim with the carrier service. We will always replace orders that arrive damaged or fail to deliver.
What is your return policy?
Because our products are custom made, we do not accept returns. We will review each case on an individual basis before making decisions to replace or refund orders with stipulations after delivery.
Point of Contact
2200 Western Ave, Suite 200, Seattle, WA 98121
+61 3 9987 5654